How to Submit a Warranty Claim to Poly

Guide for Telrex Customers: How to Submit a Warranty Claim to Poly

At Telrex, we understand the importance of seamless product performance. If you've purchased a Poly product through us and are facing issues, here's a simple step-by-step guide to help you submit a warranty claim to Poly.

1. Go to HP Support

• Click here to head to the HP Support virtual repair centre.

2. Start the Process

• Look for the section titled "Poly Repair"
• Press Get Started
• If you're a Business user or partner press -the Get Started Here

3. Review Your Options

• Use the barcode on your Poly device to identify it.
• or select the product type link if you cannot enter the serial number 
• After identifying your device, you'll see a few options. Review them to understand the next steps.

4. Contact Poly or Start an Exchange

• Depending on the issue and warranty status, you can either:
  • Contact Poly support for assistance.
  • Start the exchange process if your device is still under warranty.

Contact Poly Customer Service: 

For Contract support, 24/7 English support is available. For Standard support, our hours are Monday – Friday from 5 am till 5 pm PST (excluding public holidays).

Phone number: 1 888 248 4143

If you're going through the Poly Website the following steps will take you to the site: 

Step 1: Sign In to Your Poly Account

• Start by visiting the Poly Warranty Service page.
• If you already have a Poly account, simply sign in. If not, you'll need to create one.
•  

Note: Each Poly unit has a date code imprinted on it, which helps in tracking warranty information. This date code can be found on the plastic housing on the top half of your headset. If you have an over-the-head style unit, the date code is located under the foam ear cushion. If you need more information regarding this, you can contact Poly's technical support.

Tips for a Smooth Warranty Claim Process

• Always keep your purchase receipt and product details handy.
• Ensure you provide accurate information when registering your product.
• Regularly check your email for updates regarding your warranty claim.

For further assistance or queries related to Poly products purchased from Telrex, feel free to contact us.

Warranty Terms

Warranties for Poly products can last one, two, or three years, depending on the product and the country of purchase. This starts from your original date of purchase or according to your product's Date Code. For a detailed understanding, you can read the worldwide limited warranty terms and conditions.

Understanding Your Warranty

Before diving into the claim process, it's essential to understand the warranty terms. Poly offers warranties that last one, two, or three years, depending on the product and the country of purchase. This warranty starts from your original date of purchase or is determined by your product's Date Code. Always keep your purchase receipt and product details handy, as they'll be crucial during the claim process.

After Submitting Your Claim

Once you've submitted your claim, Poly's dedicated team will review it. They might reach out for additional information or clarification. Regularly check your registered email for updates. Prompt responses can speed up the claim process.

Receiving Your Replacement

After your claim is approved, Poly will initiate the replacement process. Ensure you provide a valid shipping address and contact number. This will ensure timely and accurate delivery.

At Telrex, we believe in empowering our customers with knowledge. We hope this comprehensive guide simplifies the warranty claim process for you. Remember, we're always here to assist. For any queries or further assistance related to Poly products purchased from Telrex, please contact us.