Guide to Choosing the Right Office Phone System

When choosing a new office phone system for your small to medium-sized business, there are a number of important factors to consider. In this blog post, we'll look at some of the key things to keep in mind when making this decision so that you can choose a phone system that will best meet the needs of your business. Some factors to consider before purchasing are:

• The number of users

• Scalability

• Features

• Integration

• Cost

• Support

• Cloud-based vs on-premise

• SIP Trunking

After considering all these factors, you will be in a better position to choose a phone system that will meet the needs of your business. Here is a greater breakdown of the factors.

Number Of Users & Scalability 

One of the first things to consider when choosing a new office phone system is the number of users. This will help you determine the system size you need to accommodate all your employees. As your business grows, you will want to ensure that your phone system can grow, so scalability is an important factor to consider.

Features

Another important factor to consider when choosing a phone system is the available features. Different systems have different features, such as voicemail, caller ID, call forwarding, and conference calling. Determine which features are important to your business and ensure the system you choose includes those features.

Integration 

Integration is also a key factor to consider when choosing a phone system. You want a system that will integrate seamlessly with other systems you use in your business, such as your customer relationship management (CRM) system or your email system.

Cost

Cost is also an important consideration when choosing a new office phone system. Phone systems can vary widely in cost, so it's important to set a budget and choose a system that fits within that budget. Make sure you consider the upfront and ongoing costs of using the system.

Support

When it comes to support, it's important to choose a system with good technical support and is easy to use. This will make it much easier for you and your employees to get the most out of the system.

Cloud-Based Vs On-Premise

In the last years, Cloud-based phone systems have gained popularity; they have advantages such as remote accessibility, scalability and automatic updates, but also On-Premise systems which are hosted and managed by the user locally and tailored to specific business needs, you need to consider which one will best suit your business needs.

SIP Trunking 

Another factor to consider is SIP Trunking, a service that allows customers to make or receive calls over the internet. It eliminates the need for traditional phone lines, which can help to keep costs down.

Choosing a new office phone system for your small to medium-sized business can be complex. Still, by considering the factors discussed above, you can choose a system that will best meet the needs of your business. Remember to weigh the advantages and disadvantages of different options and carefully consider which features and functionality your business requires and the cost of ownership.